Free Professional Hospitality Online Training

Description

Dutchess Tourism is currently offering the Guest Service Gold (GSG) Tourism® program in both English & Spanish through the American Hotel & Lodging Educational Institute for FREE to those who live and/or work in Dutchess County through August 16^th, 2024.
 
This program is a professional and industry-recognized certification course that is ideal for anyone that works or interacts with customers and visitors. The course is entirely online, so participants can go at their own pace, and it only takes 2 hours or less to complete. The course consists of an introduction to Dutchess County Tourism, 5-minute videos of real-life customer service experiences and examples, brief interactive exercises and a multiple-choice exam. At the end of this course, participants will become Certified Guest Service Professionals®. To learn more and register for Guest Service Gold Tourism®, please visit our website: https://dutchesstourism.com/guest-service-gold-tourism-program
 
We have currently had over 150individuals representing over 65 businesses and organizations go through this program; here’s what some of our Certified Guest Service Professionals had to say:
 
“I highly encourage all of those in hospitality and customer service to complete the Guest Service Gold Tourism program. With 10+ years experience in hotel management, this program delivered real-life scenarios which I personally experienced. Being able to take the program at my pace and at different times provided flexibility for my schedule.”
Seif Fakhoury
Sales Executive at Marriott International in Poughkeepsie, NY
 
“The Guest Service Gold Tourism Program is the perfect program for new employees to gain insight into providing a high level of service and attention to detail which our customers require, especially If we want to create lifelong customers. Seasoned professionals can also glean a few key tips to level up! It’s brief and well composed.”
Amy Stillwaggon
Membership Manager at the Fishkill Business Association
 
“I found participating in Dutchess Tourisms presentation by Guest Service Gold Tourism an invaluable experience. Many reminders and prompts on how to equip our staff and myself, on providing a positive experience and environment for all of our visitors and guests. Subtle social & verbal cues to help the guest feel valued, putting the customer first even if they’re in the ‘wrong’, and providing solutions, and creating a dynamic experience for the visitor. The ultimate goal is to have happy customers who experienced positive interactions every step of the way while they’re in Dutchess County.”
Claudia Cooley
Marketer for Enjoy Rhinebeck